IMC Vancouver, September 11, 2008
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| 8:00–9:00 am |
Registration & Continental Breakfast
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| 9:00–9:15 am |
Introduction & Welcome
by John Hossack (IMC Vancouver Chair), Lennart Svanberg (IMC's founder), and Lars Johansson (IMC director) |
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| 9:15–10:00 am |
Keynote: Competing on Web Analytics
by Eric T. Peterson, Web Analytics Demystified
A few years ago companies created a competitive advantage simply by being online and having a presence in the digital realm.
Unfortunately, the first-mover advantage has largely evaporated in most sectors, forcing companies to look elsewhere for strategies to make better decisions and maximize the value of the online channel.
In 2007, in the best-selling Competing on Analytics: The New Science of Winning, Tom Davenport and Jeanne Harris described how great organizations like Harrah's, Netflix, Best Buy, and the Boston Red Sox used analytics to trump their rivals.
Now, in 2008, Eric T. Peterson of Web Analytics Demystified is extending Tom and Jeanne's work into the online channel with his groundbreaking presentation, Competing on Web Analytics.
Based on a combination of his 2005 JupiterResearch report Web Analytics: Framework for Using Data to Drive Business Success, his strategic consulting practice, and over a decade of work in the digital measurement industry, Mr. Peterson will outline how people, process, and technology should be leveraged to create a competitive advantage in the increasingly fragmented online world.
If you've ever struggled with your digital measurement efforts, either because you didn't trust the data, didn't understand the data, couldn't get the data you actually needed, or couldn't use the data you had been given, come see Competing on Web Analytics.
You'll learn how you can transform your current use of web analytics data by creating a digital measurement roadmap, you'll hear first-hand about the successes your peers and competitors are already reporting, and you'll gain valuable insights into how to deploy the best technology, hire the best people, and create the best business processes designed to improve your ability to compete in the online channel.
Eric T. Peterson, CEO and Principal Consultant at Web Analytics Demystified, has over the last 10 years, been employed as a practitioner, a consultant, a manager, and an industry analyst. He is the author of three books about web analytics; Web Analytics Demystified, Web Site Measurement Hacks and The Big Book of Key Performance Indicators.
Since 2000, he has managed a variety of web analytics platforms including WebTrends, WebSideStory, Omniture, Visual Sciences, and Google Analytics. Peterson has been interviewed and cited in media including The Wall Street Journal, The New York Times, CNN Money, BusinessWeek, Internet Retailer, PC World, and InformationWeek.
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| 10:00–10:05 am |
Short break to change sessions
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| 10:05–10:30 am |
Track 1
Closing the Sales and Marketing Loop: Creating a Revenue Revolution through Behavioral Targeting by Patrick Stratton, antarctica|DIGITAL
The old days of mass marketing, big tradeshows, and buying lists don’t work in a world where buyers use the web, search, and social media to take control of their buying process. Companies today meet prospective customers earlier in the buying cycle, and those customers want to engage with sales later than ever. As a result, the old model where marketing generates a lead and just sends it over to sales doesn't work anymore. Instead, the best companies are finding ways to bridge the gap between the day marketing first generates a lead and the day that lead is ready for sales.
In this presentation automation vendor Marketo will share techniques for supercharging your lead management using behavioral targeting. Key takeaways will include how to:
• Develop raw inquiries into sales-ready leads via relevant and personalized nurturing campaigns
• Score leads to improve sales effectiveness by passing only qualified leads to sales
• Arm your sales team with detailed information about prospect interests and activities
• Track sales follow-up and recycle leads if necessary
Patrick Stratton has over 25 years of product development, marketing and sales experience for a number of successful multi-national organizations. He has helped lead e-commerce and marketing initiatives at large retailers in the US and Canada. Patrick is currently the VP of Business Development at antarctica|DIGITAL, a Vancouver-based organization that supplies an Engagement Marketing Management platform that enables marketers to improve their campaign response rates with distinctive, relevant and measurable engagements.
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Track 2
The Many-Armed Starfish — Social Media Marketing Success Stories
by Darren Barefoot and Julie Szabo, Capulet Communications
Learn how everybody from tech start-ups to sports teams have used social media relations (with a particular emphasis on blogger outreach) to drive more visitors to their website, increase visibility for their online brands and reach out to the web's newest influencers.
Case studies include Future Shop and Brother Printers, book authors, technology startups, and cruise lines.
You will leave with a richer understanding of how to immediately apply social media to your marketing campaigns, and get plenty of inspiration for new strategies.
Darren Barefoot and Julie Szabo are professional writers by trade, and veterans of the social web.
They've run social media marketing campaigns for everyone from national retailers to software start-ups.
They've been quoted as experts on social media on the CBC, BBC, in Wired magazine, The Wall Street Journal and dozens of other magazines, TV and radio programs. They're also co-founders of Northern Voice, Canada's biggest social media conference. Darren has 10,000 daily readers at DarrenBarefoot.com, one of Canada's most popular and oldest blogs.
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| 10:30–11:00 am |
Coffee & Expo Break
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| 11:00–11:25 am |
Track 1
Using Video for e-Retail Success
by Xavier Casanova, Liveclicker
What’s on the horizon for Internet marketing? Learn from a serial entrepreneur what you need to know in order to stay ahead of the game.
Xavier Casanova is a Silicon Valley high-tech entrepreneur, specialized in ecommerce, online marketing and video applications. He founded web analytics vendor Fireclick, and fast media sharing company Wambo.
He is currently the CEO, and founder, of Liveclicker, a new startup located in Silicon Valley, California. In partnership with leading eCommerce sites, he is currently building a solution for enabling, managing and profiting from video commerce applications.
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Track 2
Engage Community With Your Brand
by William Azaroff, Vancity
More and more companies are using social media as a means not only to reach their customers, but to open a vibrant conversation with and among them.
See a case study of how Vancity, Canada's largest credit union, launched ChangeEverything.ca, a social networking site focused on issues of change. Discover how this project came about, determine what engagement can look like online, learn how social media can make a brand more relevant to consumers and examine the benefits of engaging community online.
William Azaroff directs Online Strategy & Community Engagement at Vancity, Canada's largest credit union.
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| 11:25–11:30 am |
Short break to change sessions
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| 11:30–12:00 am |
Track 1
Comparing Cross-Channel Advertising and Branding Effectiveness by Gary Angel, Semphonic
How do you compare a five minute session on a web site with a print impression or a 30 second radio-spot? And how do essential online concepts like engagement drive that comparison?
Having a standard currency makes it easy to compare the value of fundamentally different products. But in advertising, there has been no way to compare online branding and marketing efforts with traditional mass media.
Find out how companies are using web analytics to try and find a true "coin of the realm" for comparing the effectiveness of marketing efforts both in (and outside) the online world.
Real-world examples of how companies are using online measurement to test and improve mass media; evaluate the impact and cost-effectiveness of brand-oriented sites; revamp their view of traditional measurement to include online concepts; and measure the impression life-cycle of customers will illustrate the opportunities and difficulties involved in creating a unified view of advertising and branding effectiveness.
Gary Angel is co-founder and President of Semphonic, one of the leading web analytics consultancies in the United States. A graduate of Duke University, Gary has 20+ years of experience in data analytics for marketing and operations.
Semphonic’s clients include some of the largest Financial Services, Media, and Health and Pharma companies in the world. Gary publishes frequently on DM Review, ADOTAS and a variety of print and online publications. Read his blog.
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Track 2
Enterprise 2.0
by Jon Husband, Wirearchy Network
- How Enterprise 2.0 is different from Web 2.0
- How to turn customers into advocates for your products and brand.
- How Enterprise 2.0 may impact the leadership and management of your organization
Jon Husband is a recognized expert in the field of social software and its impact on the networked workplace.
He carries out ongoing research into the changing nature of business strategy, organizational structures and work design in the interconnected Knowledge Age.
His consulting focus involved organizational design and organizational change initiatives for major Canadian and multinational companies.
Since the late 1990’s, Jon has worked as an executive for several growing businesses in the technology sector. He is currently co-founder of Qumana Software, a leading blogging / Web 2.0 software company.
He has facilitated numerous workshops for Athabasca University's Executive MBA program, The CIO Summit in Toronto, the Banff Centre's Leading Innovation program, and for groups of consultants and researchers in Canada and western Europe.
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| 12:00–1:30 pm |
Lunch Break | Birds of a Feather
Dine with peers. The dining room will be divided into tables for search engine marketers, advertisers, bloggers, etc. Pick a topic!
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| 1:30–1:55 pm |
Track 1
Monitoring Website Performance by Anil Batra, Zero Dash 1
Learn what Key Performance Indicators (KPIs) are, how they’re defined, what the difference between a KPI and a metric is, and how to effectively present KPIs.
Anil Batra has over 10 years of experience in Consulting, Business Intelligence, Web Analytics, Online Advertising and Behavioral Targeting. Anil helps companies use web channel data to improve online business results (lead generation, conversion, retention and self-help metrics).
Anil Batra has helped several fortune 500 customers effectively use web analytics and increase their ROI on the web. Anil has worked with customers such as Microsoft, SmartMoney, ESPN, T-Mobile, Hoovers, Realnetworks, Starbucks, and TheStreet. Anil holds a B. Tech in Electronics and Communication Engineering from India and an MBA from University of Washington, Seattle.
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Track 2
Mapping Visitor Intent Data to Your Clickstream Data by John Hossack, VKI Studios
Gaining insights into what people are doing on your site and why they are doing what they do is tremendously valuable. With this information you can create an informed performance hypothesis to make improvements to your campaign creatives, landing pages and site content… To help us answer the question “what are people doing on my site?” we use website analytics. To learn more about why they are doing what they do we survey them. Take your data to the next level by mapping your survey intent data to your clickstream data and start analyzing your campaigns and site conversions by visitor intent.
John Hossack has, for the past 7 years, been working with companies both large and small to help them improve the performance of their online channels. John’s passions and much of his time are spent focusing on analytics, usability, and conversion testing with the goal of improving user experience and business conversion rates. John is currently a partner at VKI Studios, a Vancouver based performance optimization firm, as well as the President of the International Internet Marketing Association. Prior to getting involved with the web John was a Treasury Manager and currency trader.
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| 1:55–2.00 pm |
Short break to change sessions
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| 2:00–2:30 pm |
Track 1
Tool demos:
- WebTrends Ad Director
- PPC Data Miner
15 minutes per tool.
Ad Director, presented by Lauraleigh Cairns, WebTrends:
$30B in paid search advertising will be spent in 2008, doubling to nearly $60B in the next 3 years. Yet despite increasing ad budgets and SEM complexities, large advertisers continue to use outdated manual techniques, such as bid management, to manage their paid search campaigns, resulting in billions of wasted ad dollars each year.
WebTrends Ad Director uses advanced mathematical algorithms to automatically optimize SEM campaigns. It continuously tests and tunes millions of combinations of major campaign attributes, including search terms, bid rates, landing pages, ad creative's and match types across all the major search channels to determine the optimal mix.
The result is dramatically improved conversion rates while actually reducing the manual overhead common to bid management tools.
PPC Data Miner, presented by John Hossack, VKI Studios:
PPC data mining tools speed decision-making and empower search engine advertisers with the unprecedented capability to quickly assess, prioritize and respond to changes in paid search advertising performance.
The most advanced data mining tools utilize a data driven, scientific approach that combines automated analyses, results-orientated prioritization and advanced decision-making methodologies.
These productivity-focused solutions go beyond time consuming, error prone, manual spreadsheet analysis processes, by providing marketers with the ability to continually focus on their highest priorities, build on successes and most effectively manage their search advertising activities.
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Track 2
Top 12 SEO Tips for 2008
by Gary R. Beal, Stickyeyes
Tips ranging from Link Sculpting to Latent Semantic Analysis - put in a clear understandable format along with several dozen free tools that you'll learn how to use to increase your rankings, monitor the competition and dominate the Search Engines.
Gary R. Beal has been in the Search Engine Optimization field for 11 years and currently is the Head of Search at Stickyeyes in Leeds.
He attended Ohio State University in the US and holds a Masters Degree in Biometrics and Mathematical Statistics and is a favourite speaker at various conferences in the Gaming, Dating, Social Networking and Online Marketing sectors around Europe.
Gary specializes in Search, Pay Per Click, Affiliate Management and Email Marketing. He has worked for many years in lead aggregation for highly competitive industries such as Online Gaming, Banking and Finance, Insurance, Travel and Investments.
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| 2:30–2:50 pm |
Coffee Break
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| 2:50–3:15 pm |
Track 1
Website Monetization
by Jason Burby, ZAAZ
Reporting web analytics data alone can hide the big picture of what groups are trying to achieve with online efforts.
ZAAZ uses monetization modeling to prioritize the value of key behaviors online, and steer dollars towards actions that have the highest possible return on investment.
ZAAZ has worked with companies such as Ford, Microsoft, Sony, Nike, and Intel to create models that show the true value of the online channel and motivate management to turn insight into action.
Jason Burby is the Chief Analytics and Optimization Officer for ZAAZ, a web business consultancy implementing data-driven business initiatives for long-term clients across the U.S.
He is the co-chair of the Metrics/KPI committee of the Web Analytics Association. Together with Shane Atchison, Jason is co-author of Actionable Web Analytics: Using Data to Make Smarter Business Decisions.
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Track 2
Usability Testing Without the Lab Coats by Andre Charland, Nitobi
Usability testing can be expensive, time-consuming and unreliable. Even if you get fifty humans in a room, that's only a tiny fraction of your user base.
There are now some cheap and cheerful alternatives to focus groups, clipboards and lab coats. Learn how to use emerging tools to better comprehend how visitors interact with your website.
Andre Charland is the co-founder and CEO at Nitobi Inc. As an advocate for usability and user experience, he speaks regularly on Ajax and web usability.
He has built two revolutionizing tools for quick, effective and cheap user experience analysis.
Andre is the co-author of "Enterprise Ajax", published by Prentice Hall this summer, and maintains his own blog at http://blogs.nitobi.com/andre.
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| 3:15–3:20 pm |
Short break to change sessions
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| 3:20–3:45 pm |
Track 1
Learn how SAP increased conversion rate by 30% and achieved 154% ROI with landing page testing
by Raquel Hirsch, WiderFunnel and Christine Mykota, SAP
In this fast-paced, interactive presentation, attendees will:
– Understand the challenges faced by Business Objects when it decided it wanted to explore ways to generate more inquiries
• without having to increase its marketing and demand-creation budget
• without violating its stringent branding standards
– Learn how Business Objects ran the experiments and the impact they had on top-line revenues
– Leave with strategies for running online conversion optimization experiments within branding guidelines
About Christine Mykota:
· Currently leads IT marketing for the volume business for BOBJ/SAP Americas. This represents 6 desktop reporting/presentation products.
· Work has taken her to Europe, throughout Southeast Asia, Japan and the USA including Las Vegas where she lead marketing for a summer resort for Intrawest.
· Taught at various colleges and universities both domestically and abroad.
· Bachelor of Commerce and MBA.
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Track 2
Extending Google Analytics
by Jonathan Weber, Lunametrics
Learn how freeware tools can extend the functionality of Google Analytics.
We'll show you tools created by members of the GA community: Firefox extensions that copy goals, Excel Macros that pull outall your query parameters, Greasemonkey scripts that enhance both your analysis and configuration -- and much more.
If you have administrative access to a Google Analytics account where you don't mind sharing the data with the audience, we can use your account to show off some of these GA extensions.
Jonathan Weber is a Web Analyst at LunaMetrics, a Pittsburgh Internet consulting firm. LunaMetrics works to increase traffic to websites and convert more of that traffic into business. They have a strong emphasis on testing and web analytics, and are a Google Analytics Authorized Consultant. Weber works on configuring Google Analytics and analyzing websites for insights. Before he caught the web analytics bug, he worked as an information architect.
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| 3:45–4:00 pm |
Coffee Break
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| 4:00–4:40 pm |
Track 1
Using Google Website Optimizer for Website Success
by Tom Leung, Google
There are no excuses not to test. Learn how Google have made it possible to do testing even if you can’t afford an expensive tool. Learn how you could start making decisions based on the visitor experience rather than the opinions of your colleagues.
Tom Leung is a Product Manager at Google where he is responsible for the overall vision and product development strategy for Google Website Optimizer. Tom also manages the Google Analytics authorized consultant program and a variety of new features in AdWords.
Tom has been working in online marketing since 1999 and is co-inventor of a number of patents relating to interactive publishing, web communications, and internet advertising.
Previously, Tom worked at Microsoft where he led product strategy and business planning for Windows Live Hotmail. Tom earned his bachelor's degree from Bowdoin College and MBA from Harvard University.
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Track 2
Subscribers Rule!
by Stefan Eyram, ExactTarget
If you think marketers own the inbox, think again!
Subscribers dictate the rules in the inbox, and the sooner you tailor your email marketing strategies to their needs, the faster you’ll be able to build mutually beneficial relationships across multiple one-to-one communication channels such as email marketing, SMS and voice.
The subscriber-centric philosophy of “Subscribers Rule” is built upon three simple directives:
* Serve the individual
* Honor their unique preferences with regard to communication channels, content & frequency
* Deliver them timely, relevant content that improves their lives
Attendees will be able to get a “Subscribers Rule!” white paper and access to relevant case studies.
Stefan Eyram is an email marketing veteran in Canada who has worked with ExactTarget, a leading global email solutions provider (ESP), for over 3 years.
His experience includes both B2C and B2B marketing and while working with leading retailers, consumer brands, technology companies and other organizations across most industries.
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| 4:40–4:45 pm |
Short break to change sessions
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| 4:45–5:10 pm |
Track 1
Make Testing Sexy — Case studies from Victoria's Secret
by Jonghee Jo, Victoria’s Secret
Website testing becomes indispensable to maximize website performance, but where do you begin? What exactly should you test? How do you get executive buy-in? How do you maximize returns on testing investment? Hear battle-tested guidance on how to implement testing culture in the organization.
Jonghee Jo is a senior web metrics analyst at Victoria’s Secret. He has coordinated Website Analytics and Testing efforts for the largest fashion e-commerce site in the world, www.victoriassecret.com since 2006.
Prior to Victoria's Secret, he managed analytic marketing projects at Xerox and Oracle. Jonghee earned his MBA degree from Tepper School of Business at Carnegie Mellon University with a concentration in e-Business Management and Analytic Marketing.
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Track 2
Building Engaging Online Experiences Through Conversations With Your Customers
by Shannon Ryan, non-linear creations, Inc.
Every day, consumers visit rich interactive sites and social computing sites which are raising consumers' expectations about the types of experiences the Web should provide.
Get a roadmap and proof points for the business case around engaging in more conversations with your customers. This presentation will centre on trying to answer questions such as:
1. What does the enterprise get out of a social media initiative? Illustrated through a case study comparing the effectiveness of Linkedin, Facebook etc. as business marketing initiatives (not all social media is created equal)
2. Why should we bother? (illustrated through a case study on monitoring social media)
3. What are the main corporate objections in a social media roll out?
4. How do we mitigate risk? How do I understand if we are going in the right direction?
5. Okay I get the value – where should I start?
Shannon Ryan has always been nominated by his colleagues for industry awards, and has cemented his position in an international network of Internet authorities.
In senior roles before non-linear creations, Shannon raised USD $21.5 million in financing for a software analytics company, and recruited teams of developers from Russia and drove sales activities in Siberia for a US based software company in the oil and gas industry. |
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| 5:10–5:15 pm |
Short break to change sessions
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| 5:15–5:40 pm |
Track 1
Using Monetization to Measure and Optimize Search Marketing Efforts by Rich Devine, ZAAZ
Too often, performance measurement and strategy for Search provides narrow emphasis on rank and conversion. Identifying key site behaviors and assigning monetized values to these behaviors can offer fuller insight into the dollars and cents impact and return for SEM and SEO efforts -- beyond just the site conversion.
Insight from Monetization modeling can help identify and prioritize optimization opportunities for Search. Monetization can also shed light on the off-line impact for Search marketing efforts. This presentation will share case examples and best practices for Monetization and Search.
Rich Devine is the Director of Search at ZAAZ, a full-service interactive agency headquartered in Seattle. ZAAZ clients include Ford, Sony, Nike, Microsoft, Motorola, and Dell. Prior to his role at ZAAZ, Rich worked at Microsoft where he helped build their Search Media Operations group, supporting Microsoft's adCenter platform.
His team was responsible for large advertiser relationships, analysis, and strategy. Rich has worked with leading companies including eBay, Wal-Mart, Ford, and The Gap. He has held roles at Omniture, ah-ha.com, and Northwest Airlines.
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Track 2
Leveraging Analytics and Campaign Management to Drive Right- Time Customer Communications
by Darin Sarlabous, Aeroplan
Corporations with large constituent bases and the need for tailored, frequent customer communications must have a strategy for improving access to more finely tuned—and hence responsive—customer segments.
This presentation examines the experiences of Aeroplan – Air Canada's loyalty marketing subsidiary – in leveraging customer analytics and campaign management to deliver the right message to the right customer at the right time, via the right channel.
Key lessons from this case study will be examined, with particular attention to optimizing Internet and relationship marketing for companies across industry sectors.
Darin Sarlabous manages campaign analysts within the CRM group at Aeroplan and is responsible for leading the company's implementation of Unica's Affinium Campaign.
His other responsibilities include leading the development of new targeting techniques, and lead analysis of client specifications and development of business rules.
Prior to Aeroplan, Darin was employed as a consultant for the Canadian National Railways, Bell Canada and Bell Sygma.
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| 5:40–5:45 pm |
Short break to change sessions
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| 5:45–6:10 pm |
Track 1
Analytics at Yahoo!
by Bob Page, Yahoo!
What is it like to do analytics at the Yahoo! scale? Take a peek inside Yahoo!s central data team and learn about technology, tools, processes, people, and programs.
Bob Page, Senior Director, Yahoo! Strategic Data Solutions, has provided web analytics technology and services to Yahoo!'s many web properties and partners since 2004.
Currently Bob leads the engineering services and technical operations teams. Prior to Yahoo!, Bob was CTO and co-founder of Accrue Software, a pioneer in large-scale web analytics. His thoughts on web analytics can be found at bobpage.net
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Track 2
Finding the Perfect Content Management System
by Shawn Neumann, Domain 7
Selecting a CMS is an important step in the development process with both short and long term cost and efficiency implications.
Should you go open source or proprietary? Drupal or Joomla? What are the implications for SEO and which CMS is most flexible for a closed loop approach to development?
Shawn Neumann will discuss the different elements to consider when choosing a CMS for your business.
Shawn Neumann holds a BA in Economics and History from Simon Fraser University and has spent time working in Eastern Europe and volunteering in Nepal.
In 1996, after working for Mennonite Economic Development Associates, Shawn started Domain7.
Shawn was recently named of one of Business in Vancouver magazine’s Top 40 under 40 (January 2008) for local business people demonstrating outstanding leadership and innovation.
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| 6:10–7:30pm |
Networking Cocktail
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| 7:30–10:00pm |
For people interested in attending dinner, IMC has reserved tables at a number of restaurants.
* Please note that dinner is not included in the ticket price.
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